Production Support & Customer Service Specialist

Walsworth; Marceline (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Walsworth in Marceline, MO is seeking a Customer Service Assistant to help move jobs through production quickly and to support Customer Service Representatives when volumes rise.

You will input job information into the AS400 with CSR involvement, provide coverage during visits and time away, and learn all department functions to speed work.

This role requires strong attention to detail, excellent communication, and the ability to work in a fast-paced team environment with occasional overtime.

Qualifications

• High School Diploma or equivalent and one year customer service experience.
• Knowledge of AS400 is preferred.
• Excellent verbal and written communication.

Responsibilities

• Input job information into the AS400 with CSR involvement.
• Provide coverage for CSRs during visits and time away.
• Learn department functions to expedite work through the company.
• Provide impositions and adjust stock based on size and quantity.
• Coordinate with scheduling and purchasing to meet customer needs.
• Respond to requests and maintain samples library.

Skills

Customer service

Multitasking

Attention to detail

Teamwork

Communication skills

Education

High School Diploma

Tools

AS400

MS Excel

MS Word

Outlook

Job description

Walsworth in Marceline, MO is seeking a Customer Service Assistant to help move jobs through production quickly and to support Customer Service Representatives when volumes rise.

You will input job information into the AS400 with CSR involvement, provide coverage during visits and time away, and learn all department functions to speed work.

This role requires strong attention to detail, excellent communication, and the ability to work in a fast-paced team environment with occasional overtime.