Customer Service Representative

W.N. SHAW & CO., INC.; Pacific (MO); On-site; USD 36,000 - 54,000; Full time

Job summary

W.N. SHAW & CO., INC. is seeking a full-time, on-site Customer Service representative based in Pacific, MO.

You will respond to customer inquiries by phone and email, provide order updates, and ensure accurate entry and tracking of sales orders. Collaborate with production, logistics, and sales to meet delivery timelines and resolve issues. Daily tasks include processing purchase orders, labeling shipments of water-base and hazardous materials, and handling end-of-day billing.

Qualifications

• Core customer service duties, including handling inquiries and resolutions
• Strong verbal and written communication with attention to detail
• Proficiency in office software and CRM/data entry
• Ability to learn product terminology and work across teams
• Ability to lift up to 50 lbs in a manufacturing environment

Responsibilities

• Respond to customer inquiries by phone and email
• Provide order status updates and accurate sales order entry
• Coordinate with production, logistics, and sales to resolve issues
• Label and set up shipments for water-base and hazardous materials
• Handle end-of-day billing tasks and documentation
• Support ongoing customer relationship management and follow-up

Skills

Customer service

Phone and email support

Communication

Data entry

Collaboration

Job description

Company Description

W.N. SHAW & CO., INC. is a manufacturer and custom formulator of release agents and chemical specialty products serving the rubber, polyurethane, rotational, and composite industries. The company focuses on tailored chemical solutions that support efficient manufacturing processes and high-quality end products. Team members work closely with industrial clients who rely on consistent performance and technical reliability. Applicants can expect to join a specialized, niche business where product expertise and customer relationships are highly valued. The environment supports collaboration between operations, technical, and customer-facing staff to meet client needs.

Role Description

This position is a full-time, Monday - Friday 8am - 4pm on-site role based in Pacific, MO. This role is responsible for responding to customer inquiries via phone and email, providing order status updates, and ensuring accurate entry and tracking of sales orders. The individual will coordinate with production, logistics, and sales teams to resolve issues, manage delivery timelines, and communicate product information. Daily tasks include processing purchase orders, accurately label and set up shipments of water-base and hazardous materials for dispatch, and handle end of day for billing. The role also supports ongoing customer relationship management by following up on requests, monitoring satisfaction, proactively addressing routine customer needs, and additional tasks as required.

Qualifications

• Ability to perform core customer service duties, including Customer Service and Customer Service Representatives responsibilities.
• Demonstrated skills in Customer Support, with experience resolving inquiries and coordinating solutions across internal teams.
• Focus on Customer Satisfaction, including timely responses, clear communication, and professional issue resolution.
• Experience enhancing the overall Customer Experience by managing expectations, providing accurate information, and maintaining a positive service attitude.
• Strong verbal and written communication skills, with attention to detail and accurate data entry.
• Comfort working in an industrial or manufacturing environment and learning basic product terminology.
• Proficiency with office software and customer management systems; ability to learn new tools quickly.
• Ability to work on-site in Pacific, MO, manage multiple tasks, and collaborate effectively with cross-functional teams.
• Ability to learn hazardous chemical regulations and pass required tests.
• Must be able to lift 50lbs.