On-Site HVAC Service Admin & Customer Support

Comfort Systems USA Shoffner; Royal Pines (NC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Two Blue Cross/Blue Shield Medical Plans

Company paid short-term disability

Paid holidays

401(k) with company matching

Employee Assistance Program

Job summary

A leading HVAC service provider in Arden, NC is seeking a full-time Service Office Associate to manage customer communications and support the Service Department. This role involves handling incoming service calls, performing clerical tasks, and ensuring efficient service operations. Ideal candidates should have experience in the HVAC service industry and strong communication skills, along with proficiency in Microsoft Office. Benefits include full medical coverage, paid holidays, and a 401(k) plan with company matching, among others.

Qualifications

• Previous experience in the HVAC Service industry is preferred.
• Must possess strong proofreading, grammar, and business writing skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming service calls and customer communication.
• Generate service work orders and purchase orders.
• Identify and procure necessary parts for service.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Ability to handle multiple tasks

Tools

Microsoft Office Suite

Job description

A leading HVAC service provider in Arden, NC is seeking a full-time Service Office Associate to manage customer communications and support the Service Department. This role involves handling incoming service calls, performing clerical tasks, and ensuring efficient service operations. Ideal candidates should have experience in the HVAC service industry and strong communication skills, along with proficiency in Microsoft Office. Benefits include full medical coverage, paid holidays, and a 401(k) plan with company matching, among others.