Service Office Associate

Comfort Systems USA Shoffner; Royal Pines (NC); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

Two Blue Cross/Blue Shield Medical Plans

Company paid short-term disability

Paid holidays

401(k) with company matching

Employee Assistance Program

Job summary

A leading HVAC service provider in Arden, NC is seeking a full-time Service Office Associate to manage customer communications and support the Service Department. This role involves handling incoming service calls, performing clerical tasks, and ensuring efficient service operations. Ideal candidates should have experience in the HVAC service industry and strong communication skills, along with proficiency in Microsoft Office. Benefits include full medical coverage, paid holidays, and a 401(k) plan with company matching, among others.

Qualifications

• Previous experience in the HVAC Service industry is preferred.
• Must possess strong proofreading, grammar, and business writing skills.
• Ability to work independently with minimal supervision.

Responsibilities

• Manage incoming service calls and customer communication.
• Generate service work orders and purchase orders.
• Identify and procure necessary parts for service.

Skills

Excellent communication skills

Customer service skills

Analytical skills

Problem-solving skills

Ability to handle multiple tasks

Tools

Microsoft Office Suite

Job description

We are looking for a Service Office Associate in our Arden, NC office. This is a full-time, on-site position. This role supports the Service Department in managing incoming customer and technician communications to maintain a positive first impression for all callers and visitors.

Pay: $20 to $24 per hour, depending on experience. Annual profit sharing.

• Two Blue Cross/Blue Shield Medical Plans (non-tobacco) offered at no premium cost to all employees.
• Company paid short-term disability and voluntary long-term disability.
• Full array of other benefits including Vision, Dental and optional insurance coverage.
• Paid holidays.
• Begin accruing PTO hours starting Day 1.
• 401(k) with company matching.
• Employee Assistance Program.
• Company-paid and voluntary life insurance.

Principal Duties and Responsibilities

• Receiving incoming service calls, ensuring proper communication with customers.
• Perform clerical functions, including generating service work orders and purchase orders.
• Identify, source, acquire, and ensure timely delivery of necessary parts.
• Prepare proposals for customer review and approval.
• Compiling reports and reviewing for accuracy upon work order completion.
• Help resolve customer complaints efficiently and report incidents to management.
• Provide administrative support, including preparing tailored and confidential correspondence.
• Collaborate with the fulfillment team to organize departmental resources and achieve goals.
• Make outbound calls to our customers for feedback regarding their service appointment.
• Other duties as needed for the smooth operation of our Service Department.
• Assist with support of Construction Department and general office duties as needed.

Experience, Training, and/or Certifications

• Experience in the HVAC Service industry highly preferred.
• Microsoft office suite.

Additional Requirements

• Maintain a positive, cooperative, and teachable attitude.
• Self-motivated / self-starter.
• Excellent communication and customer services skills.
• Proofreading, grammar, and business writing skills.
• Ability to handle multiple tasks effectively.
• Analytical and problem-solving skills.
• Professional demeanor and positive, caring attitude.
• Must be able to work independently and without supervision.
• Able to work at a computer for 8 or more hours per day.
• Ability to pass a full background check and drug test.

Comfort Systems USA Shoffner is the region's leader in HVACR and Plumbing services. We have a well-established reputation for quality work done by quality people and are one of the top 3 largest mechanical contractors in the nation and the value leader in the market.

Comfort Systems USA Shoffner is an Equal Opportunity and Affiantive Action employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.