On-Site Hospitality AV Technician

Encore Global; Honolulu (HI); On-site; USD 19,000 - 33,000; Full time

Job summary

Encore Global in Honolulu, Hawaii seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and emphasizes strong customer service, technical aptitude, and coordination with hotel staff on-site.

Responsibilities include precise equipment setup, operation, and breakdown, client meetings on-site, handling inquiries, and completing required paperwork.

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• External applicants must complete all training and certifications within 60 days of start date.
• Internal applicants must meet Encore’s training and certification requirements.
• Minimum 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in education environment preferred.
• Valid driver’s license required for vehicle operation.

Responsibilities

• Set up, operate, and breakdown basic AV equipment as per job requirements.
• Provide exceptional on-site customer service and maintain client relationships.
• Troubleshoot equipment and software issues in a timely, professional manner.
• Complete systems entry and paperwork accurately; coordinate with vendors as needed.
• Assist with invoices and up-selling opportunities where applicable.

Skills

Customer service

Hospitality experience

Education

High School Diploma

Associate degree preferred

Tools

Navigator system

Job description

Encore Global in Honolulu, Hawaii seeks a Technician to set up and operate basic audiovisual systems in a hospitality setting, ensuring guest satisfaction. This role reports to an Operations Manager or Director of Event Technology and emphasizes strong customer service, technical aptitude, and coordination with hotel staff on-site.

Responsibilities include precise equipment setup, operation, and breakdown, client meetings on-site, handling inquiries, and completing required paperwork.