Hospitality AV Technician — Guest Experience

Encore Global; Austin (TX); On-site; USD 22,041 - 27,552; Full time

Job summary

Encore Global seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology and emphasizes customer service, on-site client interaction, and accurate equipment handling.

Responsibilities include on-site coordination, troubleshooting, and efficient paperwork entries. The position requires lifting up to 50 lbs and a valid driver's license; hotel-based schedule

Qualifications

• High School Diploma required.
• Associate’s degree preferred.
• 1 year of customer service or hospitality experience preferred.
• 1 year of audio-visual experience or equivalent in an educational environment preferred.
• Valid driver’s license required for team members who may operate company vehicles.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic audiovisual equipment as required.
• Exceed guest and client expectations through proactive service.
• Maintain positive relationships with clients and coordinate on-site needs.

Skills

Customer service experience

Hospitality experience

Audio-visual experience

Effective communication

Safety consciousness

Education

High School Diploma

Associate’s degree preferred

Tools

—

Job description

Encore Global seeks a Technician to set up and operate basic audiovisual systems in a hospitality environment, ensuring guest satisfaction. The role reports to an Operations Manager or Director of Event Technology and emphasizes customer service, on-site client interaction, and accurate equipment handling.

Responsibilities include on-site coordination, troubleshooting, and efficient paperwork entries. The position requires lifting up to 50 lbs and a valid driver's license; hotel-based schedule