On-Site Help Desk Technician — Fort Worth | M365 Support

OrangeSky IT; Fort Worth (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

IRA Match

Health Stipend

Long Term Disability

Term Life Insurance Policy

PTO

Job summary

OrangeSky IT is seeking a Help Desk Technician to provide on-site Tier 1 support in Fort Worth, TX. The role involves diagnosing hardware and software issues, guiding users through solutions, and ensuring smooth operation of IT systems for end users.

You will install and update software, set up workstations, and assist with Microsoft 365 and Entra ID user management. A focus on strong customer service and clear communication is essential, with benefits including a health stipend and PTO.

Qualifications

• 1+ years of proven experience in a helpdesk or technical support role.
• Strong troubleshooting skills for software and hardware issues.
• Excellent customer service and professional interaction with executives and staff.
• Proficiency with Microsoft 365 and Entra ID platforms.
• IT certifications are a plus.

Responsibilities

• Provide Tier 1 technical support including troubleshooting software and hardware issues.
• Diagnose hardware and software problems and guide users through solutions.
• Update knowledge base articles to improve support efficiency.
• Provide onsite support with clients as needed.
• Collaborate with IT team on projects and initiatives.
• Participate in on-call rotation for emergencies.

Skills

Customer service

Troubleshooting

Communication

On-site support

Tools

Microsoft 365

Entra ID

Job description

OrangeSky IT is seeking a Help Desk Technician to provide on-site Tier 1 support in Fort Worth, TX. The role involves diagnosing hardware and software issues, guiding users through solutions, and ensuring smooth operation of IT systems for end users.

You will install and update software, set up workstations, and assist with Microsoft 365 and Entra ID user management. A focus on strong customer service and clear communication is essential, with benefits including a health stipend and PTO.