IT Technician - On-Site Support & Growth

Sierra Pacific Company; Red Bluff (CA); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Training & internal promotion

Low-cost health benefits

Employer-paid retirement contributions

Paid vacation and 10 holidays

Job summary

Sierra Pacific Industries in Red Bluff, CA is seeking an IT Technician to support company IT operations across the U.S. The role emphasizes strong PC and network knowledge, proactive troubleshooting by phone or remote tools, and delivering excellent user experience.

You'll install and support Microsoft, IBM i, and other business software, manage hardware inventory, and work from a modern campus with comprehensive benefits. This is a full-time, on-site role based in Red Bluff.

Qualifications

• Two years’ computer and network problem-solving experience (commercial/large network environment a plus).
• Knowledge of Windows Desktop, Server operating systems, Microsoft Azure, and Active Directory/Entra ID.
• Experience with Microsoft Windows, Microsoft 365, and Exchange.
• Working knowledge of TCP/IP, DNS, DHCP, and Group Policies.
• Familiarity with remote connection to a business network: VPN, Wi‑Fi, WANs, & LANs.
• Experience with Zebra label printers is preferred.
• CCNA and/or A+ certifications or equivalent education is recommended.
• Business network, wireless, and VOIP skills preferred.
• Knowledge of anti-virus software and other desktop security products is preferred.
• Ability to successfully work both independently and in a team environment.

Responsibilities

• Actively support the company IT operations throughout U.S. utilizing strong PC and network knowledge
• Efficiently and effectively troubleshoot and resolve technology issues by phone and/or remote-control tools
• Communicate with users to provide positive results and excellent user experience
• Coach and demonstrate for users best practice problem-solving methods
• Build, diagnose, and repair PCs, laptops, and printers
• Efficiently and conscientiously manage an inventory of computer components and supplies
• Address various and concurrent issues with timely and effective resolution
• Understand file/folder sharing, device sharing, and permissions
• Troubleshoot various network and Wi‑Fi issues to completion
• Work effectively within a Help Desk covering multiple time zones
• Install and support Microsoft, IBM i, and other business software and licensing

Skills

IT/network experience

Windows OS

Azure AD

M365/Exchange

TCP/IP/DNS/DHCP

VPN/Wi-Fi/WAN/LAN

Printer support

CCNA/A+ encouraged

Security software

Teamwork

Education

CCNA or A+ certification

Tools

Zebra printers

Job description

Sierra Pacific Industries in Red Bluff, CA is seeking an IT Technician to support company IT operations across the U.S. The role emphasizes strong PC and network knowledge, proactive troubleshooting by phone or remote tools, and delivering excellent user experience.

You'll install and support Microsoft, IBM i, and other business software, manage hardware inventory, and work from a modern campus with comprehensive benefits. This is a full-time, on-site role based in Red Bluff.