On-Site Help Desk Lead & Automation Architect

CCS Global Tech; Columbia (SC); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

CCS Global Tech in Columbia, SC seeks an experienced IT support professional to manage password resets, troubleshoot the network, and support education and medical staff within a secure juvenile facility. You will document SOPs and workflows, capture knowledge from management, and lead automation efforts to improve existing processes.

The role requires a Bachelor degree or equivalent experience, 10+ years in ticketing and troubleshooting, and familiarity with PowerShell, Power Automate, and

Formación

• 10 years with operating a ticketing software.
• 10 years with troubleshooting of some form.
• Experience helping network to endpoint.
• Bachelor degree or equivalent experience, and helpdesk support.
• Experience with PowerShell, Power Automate, and Power Platform.
• Experience with developing AI flows and/or automation.
• Endpoint management experience is a plus.
• Intune is a preferred but not required.

Responsabilidades

• Perform password resets and basic network troubleshooting.
• Support education and medical staff in daily IT needs.
• Capture knowledge from the manager and document SOPs/workflows.
• Drive process automation and continuous improvement initiatives.
• Work in a secure facility with strict background checks.
• No travel, no overnight work; 8:30-17:00, Mon-Fri.

Conocimientos

Troubleshooting

Ticketing software experience

Helpdesk support

PowerShell

Power Automate

Power Platform

Automation workflows

Educación

Bachelor degree or equivalent experience

Herramientas

Intune

Endpoint management

Descripción del empleo

CCS Global Tech in Columbia, SC seeks an experienced IT support professional to manage password resets, troubleshoot the network, and support education and medical staff within a secure juvenile facility. You will document SOPs and workflows, capture knowledge from management, and lead automation efforts to improve existing processes.

The role requires a Bachelor degree or equivalent experience, 10+ years in ticketing and troubleshooting, and familiarity with PowerShell, Power Automate, and