Help Desk Support & Automation Specialist

Innosoft Corporation; New York (NY); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

401K match

Job summary

Innosoft Corporation is seeking an experienced Help Desk Support & Automation Specialist to provide first-line technical support at its Columbia, SC location. You will resolve help desk requests, troubleshoot network to endpoint issues, and document procedures.

The role emphasizes automation opportunities using PowerShell and Power Automate, cross-training, and developing SOPs, with a background check required for a secure juvenile facility.

Qualifications

• Bachelor’s degree or equivalent relevant experience; 4 add'l years if HS, 2 add'l years if Associate.
• 10+ years of IT troubleshooting and help desk experience.
• 10+ years of experience with ticketing software.
• Experience with network-to-endpoint issues.

Responsibilities

• Serve as first point of contact for help desk requests and rotate call queue coverage.
• Troubleshoot network, endpoint, and user access issues.
• Perform password resets and assist users with common technical problems.
• Support staff in education, medical, and facility operations.
• Record, track, and resolve requests using a ticketing system.
• Work with Help Desk Manager to capture processes and knowledge.

Skills

Ticketing software experience

IT troubleshooting

Network-to-endpoint issues

Education

Bachelor’s degree or equivalent experience

Tools

PowerShell

Power Automate

Microsoft Power Platform

Microsoft Intune

Job description

Help Desk Support & Automation Specialist

Columbia, United States | Posted on 11/06/2026

Help Desk Support & Automation Specialist

Project Identifier

SC

Client

South Carolina

Agency

State of South Carolina

Location

Onsite

Location:4900 Broad River Road, Columbia, SC, USA, 29212.

Candidatelocation: Candidate MUST be a CURRENT SC resident. No relocation allowed.

Contract Duration

6 Months (possibility of extension orconversion to a permanent role)

Interview Type

1. Virtual

2. Onsite

The candidate will have to be on an InnosoftW2.

At least 6 months of valid workauthorization

Tentative Start Date

11/30/2026

Deadline

11/12/2026

Project Overview

The State of South Carolina is seeking anexperienced Help Desk Support & Automation Specialist to provide first-linetechnical support at its Broad River Road location in Columbia. The positionsupports staff in education, medical, and other facility operations.

The specialist will resolve help desk requests,troubleshoot issues from the network through the endpoint, and help improveday-to-day support operations. A key part of the role is working closely withthe Help Desk Manager to capture operational knowledge, document procedures andworkflows, support cross-training, and identify opportunities to automaterecurring work.

This position is based in one building at a securejuvenile correctional facility. The selected candidate must complete thefacility’s required background screening before starting.

Duties/Responsibilities:

• · Serve as afirst point of contact for help desk requests and rotating call queue coverage.
• · Troubleshootnetwork, endpoint, and user access issues.
• · Performpassword resets and assist users with common technical problems.
• · Support staffin education, medical, and facility operations.
• · Record,track, and resolve requests using a ticketing system.
• · Work with theHelp Desk Manager to capture existing processes and operational knowledge.
• · Create andmaintain clear SOPs, workflows, and support documentation.
• · Helpcross-train staff and improve consistency in help desk operations.
• · Identifyopportunities to automate routine tasks and improve support functionality.
• · Assist withendpoint management as needed.

Requirements

Education and Certifications:

• · Bachelor’sdegree or equivalent relevant experience (4 additional years of relevantexperience if the candidate has a High School Diploma; 2 additional years ofrelevant experience if the candidate has an Associate’s Degree).

Required Skills:

• · 10+ years ofexperience using ticketing software; experience with any ticketing platform isacceptable.
• · 10+ years ofIT troubleshooting, help desk, and/or technical support experience.
• · Experiencewith network-to-endpoint issues.

Preferred Skills:

• · Experiencewith PowerShell, Power Automate, or the Microsoft Power Platform.
• · Experiencedeveloping AI-enabled workflows or other automation.
• · Endpointmanagement experience.
• · MicrosoftIntune experience.

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.