Help Desk Technician

ATC; Harrisburg (Dauphin County); On-site; USD 60,000 - 75,000; Full time

Job summary

A technology solutions provider in Harrisburg seeks a Senior Technical Recruiter who will monitor incidents, assist customers, and ensure documentation is complete. Candidates must have over 3 years of experience in PC support and troubleshooting, effective communication skills, and a discipline for following established SOPs. This is a contract position in the Information Technology sector.

Qualifications

• 3+ years of experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
• Experience creating process documentation and leading team deployments.
• Strong writing skills and effective communication in English.

Responsibilities

• Monitor incident queues for issues and assist customers as required.
• Keep all support tickets up to date and well documented.
• Provide documentation on issue resolution for other teams as required.

Skills

PC hardware/software installation

Troubleshooting

Documentation

Communication skills

Multifunction print devices support

Cisco VPN router support

Active Directory

Project management

Tools

Remedy or similar ticketing system

Hyena System Management Software

Microsoft System Center Configuration Manager

Job description

Overview

Senior Technical Recruiter | Recruitment Specialist | Sourcing Specialist

Responsibilities

• Monitor incident queues for issues and take ownership and assist customers as required
• Keep all support tickets up to date and well documented
• Provide documentation on issue resolution for other teams as required
• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk
• Lead product tests and trials effectively
• Identify appropriate business examples to illustrate key concepts and features
• Anticipate, identify, track, and resolve issues and risks affecting own work and the Application Team
• Develop contingency plans as necessary
• Apply specific expertise to ensure that products meet defined customer objectives
• Anticipate and resolve issues specific to the team
• Determine time estimates and schedule for own work and resolve issues in a timely manner
• Identify and track issues, risks and action items

Required Skills and Experience

• Valid Driver’s License
• 3+ years experience installing, configuring and troubleshooting PC hardware/software in an enterprise LAN/WAN environment
• 3+ years experience installing and supporting laptops/docking stations
• 3+ years experience installing and supporting multifunction print devices
• 3+ years experience with Remedy or similar ticketing system
• 3+ years experience with premise cabling (installing Cat5e/6 cable and terminations)
• Core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills in English
• Desired: Experience with Cisco VPN router installation and support
• Desired: Experience with Active Directory
• Desired: Experience with Hyena System Management Software
• Desired: Experience with Microsoft System Center Configuration Manager
• Desired: Experience creating process documentation (strong writing skills)
• Desired: Experience in project management
• Desired: Experience leading team deployments

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology