Help Desk Management - Intermediate

CCS Global Tech; Columbia (SC); On-site; USD 65,000 - 90,000; Full time

Job summary

CCS Global Tech in Columbia, SC seeks an experienced IT support professional to manage password resets, troubleshoot the network, and support education and medical staff within a secure juvenile facility. You will document SOPs and workflows, capture knowledge from management, and lead automation efforts to improve existing processes.

The role requires a Bachelor degree or equivalent experience, 10+ years in ticketing and troubleshooting, and familiarity with PowerShell, Power Automate, and

Qualifications

• 10 years with operating a ticketing software.
• 10 years with troubleshooting of some form.
• Experience helping network to endpoint.
• Bachelor degree or equivalent experience, and helpdesk support.
• Experience with PowerShell, Power Automate, and Power Platform.
• Experience with developing AI flows and/or automation.
• Endpoint management experience is a plus.
• Intune is a preferred but not required.

Responsibilities

• Perform password resets and basic network troubleshooting.
• Support education and medical staff in daily IT needs.
• Capture knowledge from the manager and document SOPs/workflows.
• Drive process automation and continuous improvement initiatives.
• Work in a secure facility with strict background checks.
• No travel, no overnight work; 8:30-17:00, Mon-Fri.

Skills

Troubleshooting

Ticketing software experience

Helpdesk support

PowerShell

Power Automate

Power Platform

Automation workflows

Education

Bachelor degree or equivalent experience

Tools

Intune

Endpoint management

Job description

The contractor will be working at a juvenile correctional facility, behind a secure fence, rotating call queue.

Will be doing password resets, troubleshooting the network. First in line of defense.

They support education, medical staff.

Heavily focused on capturing knowledge of the manager and creating documentation. Someone who is experienced in documenting SOPs and workflows.

They have an emphasis of converting some of the current process to automate it.

They’ll be in one building, no travel, no overnight expectations. 8:30-5PM Mon-Fri with a lunch break.

Heavily secured facility, will have to pass extensive background check, including credit report.

Mandatory Skills:

Experience 10 years with operating a ticketing software, doesn’t matter which one

10 years with troubleshooting of some form.

they support network to endpoint

Skillset required: Bach degree or equivalent experience. Support with helpdesk.

Experience in PowerShell, Power Automate, and Power Platform.

Experience with developing AI flows and/or developing automation.

Endpoint management might be worth talking to as well.

If any of them standout with this experience and Intune (this preference, not required).