On-Site Hearing Center Outreach & Scheduling Coordinator

NationsBenefits, LLC; Bullhead City (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

NationsBenefits, LLC. is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center in Bullhead City, AZ.

Responsibilities include outbound calling, promoting HAC products, and supporting growth through community outreach and relationship building. On-site presence in Bullhead City is required.

Qualifications

• High school diploma or equivalent.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software; basic computer and Internet knowledge.
• Excellent oral and written communication, organizational, problem-solving skills.
• Previous experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have knowledge of HAC products and services.
• Set the stage for full test and full boat purchase when interacting with Members.
• Complete 30-50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily for the hearing aid specialist or audiologist that works in the center.
• Promote and sell non hearing aid products when Members with whom they engage do not have hearing loss.
• A 50% increase in non-hearing aid product sales is expected.
• Learn and use the handheld screener (when able per state regulations) and use as intercepting tool to get qualified leads.
• Assist, when necessary, calling past tested Members, with or without sales, and medical referrals to schedule return visits.
• Promote the HAC during Sam's club events, Hearing Aid Center events, and possibly outside marketing events.
• Will be based in HAC but will spend 95% of the time walking/working the club, intercepting, and setting tests.

Skills

Customer service

Sales experience

Retail experience

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware and software

General computer skills

Job description

NationsBenefits, LLC. is seeking a Hearing Ambassador to assist licensed dispensers, engage customers, educate about hearing wellness, and schedule appointments at the Sam's Club Hearing Aid Center in Bullhead City, AZ.

Responsibilities include outbound calling, promoting HAC products, and supporting growth through community outreach and relationship building. On-site presence in Bullhead City is required.