Hearing Care Outreach & Scheduling Coordinator

NationsBenefits, LLC; Bullhead City (AZ); On-site; USD 40,000 - 50,000; Full time

Job summary

NationsBenefits, LLC in Bullhead City, AZ is seeking a Hearing Ambassador to support licensed dispensers by engaging members, scheduling tests, and promoting hearing health solutions within Sam's Club Hearing Aid Center.

You will complete outbound outreach, help grow product sales beyond hearing aids, and represent the HAC at events. A strong customer service background and scheduling experience are essential for success in this on-site role.

Qualifications

• High school diploma or equivalent required.
• Strong customer service, sales, or retail experience.
• Experience with PC hardware and software including general computer knowledge.
• Excellent oral and written communication, organizational and problem-solving skills.
• Prior experience with patient/customer appointment scheduling.
• Proficiency with basic computer systems and scheduling software.

Responsibilities

• Have a working knowledge of all Hearing Aid Center products and services.
• Set the stage for full test and full purchase when interacting with Members.
• Complete 30–50 outbound calls daily to prospective and/or existing customers.
• Secure a minimum of 4 immediate or scheduled full hearing tests daily.
• Promote and sell non-hearing aid products when appropriate.
• Increase non-hearing aid product sales by 50%.
• Learn and use handheld screener to qualify leads.
• Assist with scheduling return visits as needed.
• Promote HAC at events and in-club activities.
• Work primarily in the club, with field outreach as needed.

Skills

Customer service

Sales experience

Scheduling software

Phone/CRM communication

PC literacy

Education

High school diploma or equivalent

Tools

Scheduling software

PC hardware basics

Job description

NationsBenefits, LLC in Bullhead City, AZ is seeking a Hearing Ambassador to support licensed dispensers by engaging members, scheduling tests, and promoting hearing health solutions within Sam's Club Hearing Aid Center.

You will complete outbound outreach, help grow product sales beyond hearing aids, and represent the HAC at events. A strong customer service background and scheduling experience are essential for success in this on-site role.