On-Site Healthcare CSR — Growth & Benefits

Select Medical; Camp Hill (Cumberland County); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Career Advancement opportunities

Competitive pay, benefits, and PTO

Eligible for referral bonuses

Thorough orientation program

Team-oriented environment

Job summary

Select Medical in Camp Hill, PA is hiring a Customer Service Representative to handle patient accounts by phone, mail, email, and in person. The on-site role focuses on billing inquiries, resolving balances, and ensuring accuracy in the patient accounting system.

Beginning at $16.50 per hour, the position requires a high school diploma or GED and 6 months to 1 year of customer service experience. Strong communication, multitasking, HIPAA compliance, and teamwork are essential for success in this

Qualifications

• High school diploma or GED is required.
• Six months to one year of customer service experience preferred.

Responsibilities

• Answer, log, and forward incoming calls.
• Understand insurance and patient responsibilities regarding balances and billing.
• Resolve patient, center, and internal account inquiries.
• Document communications in the billing system.
• Assist other departments to resolve inquiries.
• Provide feedback on payer plan changes and address billing updates.
• Follow HIPAA requirements.
• Work with TherapeBridge and HMS to assist patients on calls.
• When not on inbound calls, process billing record requests and update patient information.

Skills

Interpersonal communication

Multitasking

Written communication

Education

High School Diploma or GED

Tools

Windows-based office technologies

Job description

Select Medical in Camp Hill, PA is hiring a Customer Service Representative to handle patient accounts by phone, mail, email, and in person. The on-site role focuses on billing inquiries, resolving balances, and ensuring accuracy in the patient accounting system.

Beginning at $16.50 per hour, the position requires a high school diploma or GED and 6 months to 1 year of customer service experience. Strong communication, multitasking, HIPAA compliance, and teamwork are essential for success in this