Healthcare CSR: Onsite Billing & Patient Support

Select Medical; Pittsburgh, Canonsburg (Allegheny County, Washington County); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO & EID

Weekday schedule

Job summary

Select Medical in Pittsburgh is hiring a Healthcare Customer Service Representative (Onsite) to support patients and insurers via phone, email, and in person. You will manage patient accounts, verify information, and help ensure accurate billing while maintaining HIPAA compliance.

The role emphasizes professional communication, problem-solving, and teamwork across departments to address inquiries and improve patient satisfaction. Monday–Friday schedule with standard office hours is offered.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Ability to maintain HIPAA compliance.
• Strong interpersonal, verbal, and written communication skills.

Responsibilities

• Answer, forward, and log incoming calls as directed by the CBO Manager or Supervisor.
• Understand insurance and patient responsibilities related to account balances and billing.
• Resolve patient account inquiries and escalate complex issues as needed.
• Process patient payments and apply to accounts.
• Document all communication related to patient accounts in the billing system.
• Collaborate with other departments to resolve account inquiries effectively.
• Provide feedback on payer plan changes to the CBO team.
• Maintain HIPAA compliance.
• Assist with additional tasks when not handling inbound calls.

Skills

Customer service

HIPAA compliance

Problem solving

Communication skills

Education

High school diploma or GED

Tools

Windows-based systems

Job description

Select Medical in Pittsburgh is hiring a Healthcare Customer Service Representative (Onsite) to support patients and insurers via phone, email, and in person. You will manage patient accounts, verify information, and help ensure accurate billing while maintaining HIPAA compliance.

The role emphasizes professional communication, problem-solving, and teamwork across departments to address inquiries and improve patient satisfaction. Monday–Friday schedule with standard office hours is offered.