Healthcare CSR - Inbound Support with Benefits

Healthcare Support Staffing; Waltham (MA); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Competitive salary

Medical benefits

Dental benefits

Vision benefits

Positive work environment

Job summary

A national healthcare recruiting firm in Waltham is seeking a Customer Service Representative. This role requires handling inbound calls, addressing provider inquiries regarding eligibility and claims, and documenting resolutions in the system. Ideal candidates have a High School Diploma and at least 2 years of customer service experience, preferably in medical billing. A competitive salary between $15-$16/hour is offered based on experience. Join a dynamic team and enjoy a fun work environment with benefits including medical, dental, and vision.

Qualifications

• 2+ years of customer service experience.
• Experience with providers, medical billing, or claims.
• Commercial health insurance experience preferred.

Responsibilities

• Answer inbound calls and handle provider inquiries.
• Respond to email inquiries and secured portal messages.
• Educate providers on prior authorization requirements.
• Document all member issues and resolutions.

Skills

Customer service

Medical billing

Claims processing

Communication

Education

High School Diploma

Job description

A national healthcare recruiting firm in Waltham is seeking a Customer Service Representative. This role requires handling inbound calls, addressing provider inquiries regarding eligibility and claims, and documenting resolutions in the system. Ideal candidates have a High School Diploma and at least 2 years of customer service experience, preferably in medical billing. A competitive salary between $15-$16/hour is offered based on experience. Join a dynamic team and enjoy a fun work environment with benefits including medical, dental, and vision.