Customer Service Representative (on-site)

Select Medical; Camp Hill (Cumberland County); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Career Advancement opportunities

Competitive pay, benefits, and PTO

Eligible for referral bonuses

Thorough orientation program

Team-oriented environment

Job summary

Select Medical in Camp Hill, PA is hiring a Customer Service Representative to handle patient accounts by phone, mail, email, and in person. The on-site role focuses on billing inquiries, resolving balances, and ensuring accuracy in the patient accounting system.

Beginning at $16.50 per hour, the position requires a high school diploma or GED and 6 months to 1 year of customer service experience. Strong communication, multitasking, HIPAA compliance, and teamwork are essential for success in this

Qualifications

• High school diploma or GED is required.
• Six months to one year of customer service experience preferred.

Responsibilities

• Answer, log, and forward incoming calls.
• Understand insurance and patient responsibilities regarding balances and billing.
• Resolve patient, center, and internal account inquiries.
• Document communications in the billing system.
• Assist other departments to resolve inquiries.
• Provide feedback on payer plan changes and address billing updates.
• Follow HIPAA requirements.
• Work with TherapeBridge and HMS to assist patients on calls.
• When not on inbound calls, process billing record requests and update patient information.

Skills

Interpersonal communication

Multitasking

Written communication

Education

High School Diploma or GED

Tools

Windows-based office technologies

Job description

Overview

Customer Service Representative

(On-site, Camp Hill, PA)

Starting at $16.50/hr

Why work for Select?

We are committed to your growth and success!

• Career Advancement opportunities


• Competitive pay, benefits, and PTO


• Eligible for referral bonuses


• Thorough orientation program


• Team-oriented environment

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail, and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Responsibilities

• Answering, forwarding, and logging incoming calls in the manner specified by the CBO Manager.


• Comprehending insurance and patient responsibilities in relation to account balances and billing.


• Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.


• Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.


• Assisting and supporting other departments and appropriate staff members as needed to successfully resolve patients' account inquiries.


• Providing feedback to the appropriate CBO staff when informed of changes in payers' plans, contracts, addresses, or other vital account billing information.


• Performing other duties and projects assigned.


• Following all HIPAA requirements as defined by the Compliance Department.


• Working in TherapeBridge and HMS to assist patients on calls


• When not taking an inbound call: process billing record requests, patient collection spreadsheet reviews, updating patient address information, or making calls on returned patient mail.

Qualifications

Education and Credentials

• Minimum Education: A high school diploma or GED certificate is the standard baseline.


• Minimum six months to one year of customer service experience preferred.

Core Customer Service and Interpersonal Skills

• Good interpersonal, oral, and written communication skills.


• Excellent problem-solving skills; attention to detail.


• Ability to work independently; ability to multitask.


• Professional etiquette and active listening skills; emotional resilience.

Technical and Administrative Competencies

• Insurance and Billing Literacy: Basic understanding of health insurance.


• Proficiency in Windows-based office technologies with a minimum of one year of computer experience.

Additional Data

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

• An extensive and thorough paid orientation program.


• Paid Time Off (PTO) and Extended Illness Days (EID).


• Health, Dental, and Vision Insurance; Life insurance; Prescription coverage.


• A 401(k) retirement plan with company match.


• No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans