Healthcare CSR - Onsite El Paso | Evening Shifts & Growth

MAXIMUS; Canutillo (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Shift differential 10% (evening hours)

On-site work in El Paso, TX

Paid training

Job summary

Maximus is seeking a Customer Service Representative - Healthcare to deliver compassionate, accurate support to individuals navigating healthcare decisions. This on-site role in El Paso, TX starts with paid training and a base pay of $15.37 per hour, plus a 10% shift differential for evening hours.

The position offers a structured schedule and opportunities for growth. Team members assist callers via phone, email, or online chats, adhere to HIPAA and privacy rules, and contribute to process

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Ability to work within established turnaround times.
• Must participate and certify in internal CCO training to begin this role.
• On-site work is required; remote work not available until after one year of employment.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels.
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes, procedures, and training.
• Refer calls to CSR Lead as needed.
• Maintain up-to-date knowledge of client regulations and policies.

Skills

Customer service

English fluency

Teamwork

Multichannel support

Education

High School diploma or equivalent

Job description

Maximus is seeking a Customer Service Representative - Healthcare to deliver compassionate, accurate support to individuals navigating healthcare decisions. This on-site role in El Paso, TX starts with paid training and a base pay of $15.37 per hour, plus a 10% shift differential for evening hours.

The position offers a structured schedule and opportunities for growth. Team members assist callers via phone, email, or online chats, adhere to HIPAA and privacy rules, and contribute to process