Healthcare CSR Part-Time — On-Site El Paso, Evening Shifts

Maximus; El Paso (TX); Sur place; USD 17 000 - 25 000; Temps partiel

Avantages offerts par ce poste

Tuition Reimbursement

401(k) match

PTO & Holidays

Wellness resources

Flexible schedules

Career growth

No cold calls

Résumé du poste

Maximus is hiring a part-time Customer Service Representative – Healthcare to support consumers navigating complex healthcare plans. This on-site role is in El Paso, TX with starting pay $15.37 per hour and evening/night shift differential of 10% for hours 7 p.m.–5 a.m.

Training is provided to ensure accuracy and professionalism in patient interactions. You’ll help vulnerable community members access benefits, handle inquiries via phone, email, chat, or mail, and collaborate with a team in a

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.
• Evening and night shifts preferred with a 10% differential.

Responsabilités

• Provides customer service for basic and routine inquiries via multiple channels.
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provides feedback on call trends, processes and training.

Connaissances

Customer service

English proficiency

Formation

High school diploma or equivalent

Outils

CRM systems

Description du poste

Maximus is hiring a part-time Customer Service Representative – Healthcare to support consumers navigating complex healthcare plans. This on-site role is in El Paso, TX with starting pay $15.37 per hour and evening/night shift differential of 10% for hours 7 p.m.–5 a.m.

Training is provided to ensure accuracy and professionalism in patient interactions. You’ll help vulnerable community members access benefits, handle inquiries via phone, email, chat, or mail, and collaborate with a team in a