On-Site Healthcare CSR – El Paso

Maximus; El Paso (TX); Vor Ort; USD 17.000 - 25.000; Teilzeit

Benefits dieser Stelle

Tuition reimbursement

401(k) company match

Paid time off

Wellness program

Flexible schedules

Career growth opportunities

No cold calls/sales

Zusammenfassung

Maximus is seeking on-site Customer Service Representatives in El Paso, TX to help consumers navigate complex healthcare plans. Training is provided, and evening/night shifts are preferred with a 10% differential.

The role involves assisting with inquiries via phone, email, or chat, while following HIPAA guidelines and internal procedures. Starting pay is $15.37 per hour, with eligible new hires able to earn up to $2,880 in bonuses; a comprehensive benefits package and tuition reimbursement are

Qualifikationen

• High School diploma or equivalent with 6 months of customer service experience.
• Must be able to speak and read English clearly, professionally and fluently.

Aufgaben

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses.
• Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules.
• Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing.

Kenntnisse

Customer service

English fluency

Multitasking

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Maximus is seeking on-site Customer Service Representatives in El Paso, TX to help consumers navigate complex healthcare plans. Training is provided, and evening/night shifts are preferred with a 10% differential.

The role involves assisting with inquiries via phone, email, or chat, while following HIPAA guidelines and internal procedures. Starting pay is $15.37 per hour, with eligible new hires able to earn up to $2,880 in bonuses; a comprehensive benefits package and tuition reimbursement are