Healthcare CSR — On-Site in Phoenix (Growth & Benefits)

Maximus; Phoenix (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Company-paid medical coverage

Tuition reimbursement

401(k) with company match

Paid time off and holidays

Wellness program

Flexible schedules

Job summary

Maximus is seeking a Customer Service Representative – Healthcare in Phoenix, AZ. This on-site role offers starting pay at $17.42 per hour plus bonus opportunities up to $2,880 for eligible new hires. Evening/night shifts include a 10% differential.

Training is provided, and the position emphasizes helping individuals navigate healthcare programs with compassionate support. Responsibilities include handling multi-channel inquiries, using systems to track and resolve issues, and ensuring

Qualifications

• High School diploma or equivalent required.
• Must be able to speak and read English clearly, professionally and fluently.
• On-site location in Phoenix, AZ; overtime and holidays possible.

Responsibilities

• Provides customer service for basic and routine inquiries via telephone, emails, web chats, or letters.
• Uses computerized system for tracking, information gathering, and troubleshooting.
• Provide timely responses to inquiries with courteous, professional communication.
• Follow policies and standard operating procedures, including privacy and HIPAA rules.
• Assist callers with filling out online applications and submitting to plan providers.

Skills

Customer service

Multichannel support

English fluency

Team player

Education

High School diploma or equivalent

Job description

Maximus is seeking a Customer Service Representative – Healthcare in Phoenix, AZ. This on-site role offers starting pay at $17.42 per hour plus bonus opportunities up to $2,880 for eligible new hires. Evening/night shifts include a 10% differential.

Training is provided, and the position emphasizes helping individuals navigate healthcare programs with compassionate support. Responsibilities include handling multi-channel inquiries, using systems to track and resolve issues, and ensuring