Customer Service Representative - Bilingual Spanish, Healthcare

Maximus; El Paso (TX); On-site; USD 19,218 - 27,371; Full time

Benefits offered by this job

Company-paid medical coverage

Tuition Reimbursement

401(k) with company match

Paid Time Off and 11 holidays

Wellness resources and EAP

Job summary

Maximus is hiring a bilingual (English/Spanish) Customer Service Representative to assist individuals navigating healthcare decisions. The role is on-site in El Paso, TX with paid training and evening shift differential.

Base pay is $16.91 per hour with bonus opportunities and a comprehensive benefits package. As part of a team serving vulnerable communities, you will handle routine inquiries, apply HIPAA rules, and use standard tech tools to process calls and online applications.

Qualifications

• High School diploma or equivalent with 6 months of customer service experience.
• Fluent in English and a specified secondary language (Spanish).
• Ability to work on-site in El Paso, TX and meet attendance requirements.
• Willingness to work evenings with shift differential.

Responsibilities

• Provides customer service for basic and routine inquiries via multiple channels (phone, email, chat, mail).
• Uses the computerized system for tracking, information gathering, and troubleshooting.
• Follows HIPAA and privacy requirements in handling sensitive information.
• Responds to inquiries by guiding to published materials or senior staff as needed.
• Documents call activity and routes calls to CSR Lead when required.
• Maintains up-to-date knowledge of client regulations and policies.

Skills

Bilingual English/Spanish

Education

High School diploma or equivalent with 6 months of customer service

Job description

Customer Service Representative - Bilingual Spanish, Healthcare

Location: On-site in El Paso, TX

Hourly Base Pay: $16.91 plus potential bonus opportunities*

Schedule: Limited-Service Full-Time schedules available

Site Hours: Monday - Sunday, 8 a.m. - 8 p.m.; the targeted start date, hours, and schedule are discussed with recruiter

Evening shifts are in high demand! We offer a 10% shift differential for any hours worked between 7 p.m. and 8 p.m.

Make a Real Difference Every Day and Empower Communities Through Bilingual Customer Care.

Maximus is hiring Bilingual (English/ Spanish) Customer Service Representatives (CSRs) who are ready to provide excellent service and support to individuals navigating important healthcare decisions. If you're ready to turn care into action, this is your chance to shine.

In this role, you’ll be part of a team that supports some of the most vulnerable communities in America as they access and understand healthcare programs. To prepare for this role, Maximus provides paid, comprehensive training to give you the tools and confidence to succeed from day one.

Pay and Benefits

We provide a competitive package designed to support your success both inside and outside work:

Competitive Compensation

• $16.91/hr. base pay + 10% shift differential for evening shifts
• Potential to earn additional bonus incentives for eligible employees increasing overall compensation*

• Comprehensive Insurance Coverage: Company-paid medical coverage
• Tuition Reimbursement: Invest in your ongoing education and development
• Future Planning: 401(k) with company match
• Paid Time Off Package: Paid time off, sick leave & 11 paid holidays
• Maximus Wellness Support: Employee Assistance Program (EAP), wellness resources, and employee discount programs
• Work/Life Balance Support: Flexible schedules that meet your lifestyle
• Career Growth: A supportive environment with career development and promotional opportunitiesMeaningful Work with Impact: No cold calls, sales, or collections involved!

*Eligibility requirements apply, ask your recruiter for more details

References

1. https://youtu.be/_pS4Ar8KxpU

Essential Duties and Responsibilities

• Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e. telephone, emails, web chats, or written letters).
• Calls are basic and routine.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Provides feedback when needed, provide input on call trends, processes, procedures, and training.
• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• -Provide timely responses to telephone inquiries in a courteous and professional manner, using pre-scripted responses
• -Follow policies and standard operating procedures such as filling out timesheets, adhering to privacy and HIPAA rules
• -Utilize standard technology such as telephone, e-mail, and web browser to perform job duties
• -Assist caller(s) with filling out online applications and submitting electronically to plan provider for processing
• -Complete basic call log related to the phone inquiries such as clicking radio buttons to confirm which scripts were read to the caller
• -Refer calls as required to CSR Lead
• -Maintain up-to-date knowledge of client regulations and policies
• -Report problems that occur via the online system so they can be addressed by the appropriate parties

Minimum Requirements

• '- High School diploma or equivalent with 6 months of customer service experience.
• Must be fluent in English and specified secondary language.
• -Ability to work within established turnaround times
• -Must have excellent interpersonal skills and the ability to organize simultaneous tasks
• -Ability to work as a member of a team
• -Regular and predictable attendance is required
• -Must participate and certify in internal CCO training to begin this role.
• -Medicare will be expected to participate and certify in internal Tier I Claims Part A, Claims Part B, and Claims DME training at a later date to complete your Tier I training for this role.
• -May be required to work overtime and scheduled holidays.
• -Working on-site at our office location is a key requirement for this position. Being physically present at the worksite is essential for effective collaboration, communication, and supervision. Applicants must be able to perform their duties on-site and meet attendance requirements. Remote or at-home work options are not available for this role until completion of at least one year of employment with above-average performance, based on specified program criteria and at the company's discretion.

#CCOElPaso #maxPriority #maxCCOElPaso

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$16.91

Maximum Salary

$16.91