On-Site Hardware Field Technician - Dell/Lenovo Cert Training

Gr8ttek; Carson City (NV); On-site; USD 55,000 - 110,000; Full time

Benefits offered by this job

Per-call pay: $40

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Carson City. The role focuses on hardware-focused, break-fix services across client products, with the ability to troubleshoot and decide based on guidelines.

Training through Dell/Lenovo is provided. The position requires technical school certification or equivalent and 1-2 years of relevant experience, plus a valid driver's license and transportation.

Qualifications

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience.
• Ability to drive yourself to client locations and lift/move equipment up to 50 lbs.
• Must own a basic repair tool kit and have a valid driver’s license.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivery of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Communication

Service calls management

Education

Technical school certification

Tools

Basic repair toolkit

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team in Carson City. The role focuses on hardware-focused, break-fix services across client products, with the ability to troubleshoot and decide based on guidelines.

Training through Dell/Lenovo is provided. The position requires technical school certification or equivalent and 1-2 years of relevant experience, plus a valid driver's license and transportation.