On-Site IT Field Specialist — Hardware Break-Fix + Cert Training

Gr8ttek; Helena (MT); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware-focused break-fix services on client products and requires basic to moderately complex troubleshooting. You will report to the Territory Supervisor and may provide guidance to colleagues.

Responsibilities include handling service calls, delivering excellent customer service, and maintaining asset control. Certification training with Dell/Lenovo is provided.

Qualifications

• Clear communication in written and verbal form.
• Ability to accept and deliver service calls.
• Excellent customer service skills.
• Control and return of assets and inventory.
• May provide guidance to colleagues.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering of all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Clear communication

Service call handling

Customer service

Asset control

Mentoring

Education

Technical school certification

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware-focused break-fix services on client products and requires basic to moderately complex troubleshooting. You will report to the Territory Supervisor and may provide guidance to colleagues.

Responsibilities include handling service calls, delivering excellent customer service, and maintaining asset control. Certification training with Dell/Lenovo is provided.