Field IT Hardware Technician — Break-Fix + Cert Training

Gr8ttek, LLC; Norwich (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dell/Lenovo certification training

Job summary

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware break-fix services across client products and coordinate with the Territory Supervisor.

The role requires troubleshooting, strong customer service, and the ability to travel to client sites. Certification training through Dell/Lenovo is provided, and you must own a basic tool kit and a valid driver's license.

Qualifications

• Technical school certification or equivalent with 1–2 years of relevant experience.
• Ability to travel to client locations and lift up to 50 lbs.
• Valid driver's license and reliable transportation with insurance.
• Own a basic repair tool kit.

Responsibilities

• Providing customer break fix support for designated equipment.
• Communicating clearly in written and verbal form.
• Possess excellent customer service skills.
• Accepting and delivering all service calls assigned.
• Completing all administrative tasks associated with each call.
• Responsible for control and return of assets and inventory.
• Other duties may be assigned to meet business needs.
• May provide functional guidance to colleagues.

Skills

Customer service

Troubleshooting

Hardware repair

Communication

Time management

Education

Technical school certification

Tools

Basic repair tools

Job description

Gr8ttek, LLC is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware break-fix services across client products and coordinate with the Territory Supervisor.

The role requires troubleshooting, strong customer service, and the ability to travel to client sites. Certification training through Dell/Lenovo is provided, and you must own a basic tool kit and a valid driver's license.