Field IT Support Technician – Hardware Repair Training

Gr8ttek; Great Falls (MT); On-site; USD 40,000 - 52,000; Full time

Job summary

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services on various client products, traveling to client locations and resolving issues per established guidelines.

The role requires 1–2 years of relevant experience, technical certification, valid driver’s license, and the ability to lift equipment; you will also participate in certification trainings such as Dell/Lenovo.

Qualifications

• Technical school certification or equivalent and 1–2 years of relevant experience.
• Ability to drive to client locations.
• Must own a basic repair tool kit.
• Valid driver's license; reliable transportation with registration and insurance.

Responsibilities

• Provide customer break fix support for designated equipment.
• Communicate clearly in written and verbal form.
• Deliver and accept all service calls assigned.
• Complete all administrative tasks associated with each call.
• Manage assets and inventory control and return.
• May provide guidance to colleagues.

Skills

Communication

Customer service

Break-fix support

Troubleshooting

Education

Technical school certification or equivalent

Job description

Gr8ttek is seeking a regular Field Specialist to join its Infrastructure Delivery team. You will perform hardware-focused break-fix services on various client products, traveling to client locations and resolving issues per established guidelines.

The role requires 1–2 years of relevant experience, technical certification, valid driver’s license, and the ability to lift equipment; you will also participate in certification trainings such as Dell/Lenovo.