On-site Guest Experience Concierge

Jones Lang LaSalle Incorporated; San Francisco (CA); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401(k) plan with matching companys'con

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Early access to earned wages through 1

Job summary

Jones Lang LaSalle Incorporated (JLL) in San Francisco, CA is seeking a Guest Services Ambassador to welcome visitors, manage registrations, coordinate with security, and support the workplace team.

The on-site role requires 2+ years in reception or customer service, strong communication, and proficiency with MS Office and visitor systems. Salary ranges from $70,000 to $75,000 per year plus benefits.

Qualifications

• High school diploma or equivalent required.
• 2+ years in reception, hospitality, or customer service roles.
• Professional appearance and excellent interpersonal skills.
• Strong verbal and written communication abilities.
• Customer service orientation with ability to anticipate needs.
• Basic computer skills including Microsoft Office.

Responsibilities

• Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner.
• Manage visitor registration process using appropriate technology systems
• Coordinate with security to ensure access control protocols
• Notify employees of visitor arrivals and coordinate escort arrangements
• Answer, screen, and direct incoming calls via the reception console
• Manage inbound deliveries and coordinate distribution with mail services team
• Provide general information and directions to visitors and employees
• Monitor reception and lobby areas for cleanliness and professionalism
• Support emergency response procedures and building evacuations as required
• Provide coverage for specified roles during absences and peak periods
• Escort contractors and service providers throughout the facility in accordance with security protocols

Skills

Interpersonal skills

Verbal and written communication

Customer service

Microsoft Office

Visitor management systems

G-Suite

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Associate's degree preferred

Tools

CMMS

Job description

Jones Lang LaSalle Incorporated (JLL) in San Francisco, CA is seeking a Guest Services Ambassador to welcome visitors, manage registrations, coordinate with security, and support the workplace team.

The on-site role requires 2+ years in reception or customer service, strong communication, and proficiency with MS Office and visitor systems. Salary ranges from $70,000 to $75,000 per year plus benefits.