On-Site Guest Experience Agent — Oceanfront Resort

Cavalier Resort; Virginia Beach, Northern (VA, KY); Hybrid; USD 23,000 - 26,000; Full time

Job summary

Cavalier Resort's Marriott Virginia Beach Oceanfront property in Virginia Beach, VA, is seeking a Guest Service Agent. You will greet guests, assist with check-in/out, input data into the property system, manage payments, and provide information on local attractions and hours.

This on-site role emphasizes customer service and accurate transactions. The ideal candidate has hotel experience, strong communication skills, and comfortable using a computer to process registrations and respond to guest

Qualifications

• Hotel experience preferred.
• Proficient calculator skills for moderately complex math.
• Strong verbal and written communication skills.
• Ability to input information using a computer system.

Responsibilities

• Greet guests with friendly, sincere welcome.
• Handle registration and room rate input in computer system.
• Process payments and credit card authorizations.
• Assist with check-out and resolve guest concerns.
• Answer phones with clear, positive communication.
• Prepare welcome folders and key packets.

Skills

Hotel experience

Customer service

Calculator skills

Verbal communication

Written communication

Computer input

Job description

Cavalier Resort's Marriott Virginia Beach Oceanfront property in Virginia Beach, VA, is seeking a Guest Service Agent. You will greet guests, assist with check-in/out, input data into the property system, manage payments, and provide information on local attractions and hours.

This on-site role emphasizes customer service and accurate transactions. The ideal candidate has hotel experience, strong communication skills, and comfortable using a computer to process registrations and respond to guest