Guest Experience Agent — Front Desk

Marriott Virginia Beach; Virginia Beach (VA); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with company match

Hotel room discounts

ASPCA pet insurance

Job summary

HEI Hotels & Resorts is seeking a Front Desk Clerk at Marriott Virginia Beach Oceanfront Resort. You will assist guests with arrival and departure, input guest details into the computer system, code keys, and manage payments and charges.

You’ll promote brand programs and provide local information to guests, ensuring a positive first impression. Excellent communication and guest-service skills are essential; hotel experience is preferred, with on-the-job training provided.

Qualifications

• Hotel experience preferred.
• Ability to deal with customers with patience and diplomacy.
• Strong verbal and written communication skills.

Responsibilities

• Assist guests with arrival and departure.
• Code electronic room keys and verify room rate.
• Input and retrieve information from the computer system.
• Handle payments, vouchers, and currency conversions.
• Respond to inquiries and provide local information.
• Close guest accounts at check-out and ensure guest satisfaction.

Skills

Customer service

Communication

Conflict resolution

Politeness

Education

High school diploma

Tools

Computer system

Calculator

Job description

HEI Hotels & Resorts is seeking a Front Desk Clerk at Marriott Virginia Beach Oceanfront Resort. You will assist guests with arrival and departure, input guest details into the computer system, code keys, and manage payments and charges.

You’ll promote brand programs and provide local information to guests, ensuring a positive first impression. Excellent communication and guest-service skills are essential; hotel experience is preferred, with on-the-job training provided.