Guest Experience Associate — Oceanfront Luxury Hotel

Hei Hotels Inc.; Virginia Beach, Northern (VA, KY); Híbrido; USD 23.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical and Dental through Anthem BCBS

401(k) with matching funds

Vacation and Holiday programs

Descripción de la vacante

The Historic Cavalier Hotel & Beach Club, Autograph Collection, part of HEI Hotels & Resorts, seeks a Guest Service Agent on-site in Virginia Beach, VA. You will assist guests during arrival and departure, register guests, handle payments, and respond to inquiries with professional communication.

Responsibilities include greeting guests, inputting data, coding keys, resolving issues, and maintaining service quality in a luxury coastal setting. Previous hotel experience preferred.

Formación

• Hotel experience preferred.
• Ability to perform moderately complex mathematical calculations with a calculator.
• Ability to deal effectively with internal and external customers with patience, tact and diplomacy.

Responsabilidades

• Greet guests with a friendly, sincere welcome and provide information.
• Input registrations, verify room rates, and code electronic keys.
• Handle phone inquiries, relay messages, and manage guest communications.
• Close guest accounts at check-out and resolve any dissatisfaction or price issues.
• Field guest complaints and research solutions to ensure guest satisfaction.

Conocimientos

Hotel experience

Customer service

Verbal and written communication

Calculator / mathematical calculations

Patience and diplomacy

Descripción del empleo

The Historic Cavalier Hotel & Beach Club, Autograph Collection, part of HEI Hotels & Resorts, seeks a Guest Service Agent on-site in Virginia Beach, VA. You will assist guests during arrival and departure, register guests, handle payments, and respond to inquiries with professional communication.

Responsibilities include greeting guests, inputting data, coding keys, resolving issues, and maintaining service quality in a luxury coastal setting. Previous hotel experience preferred.