Guest Services Pro at Oceanfront Resort

The Hotel at Avalon; Virginia Beach, Northern (VA, KY); Hybrid; USD 23,000 - 25,000; Full time

Job summary

HEI Hotels & Resorts seeks a Guest Service Agent for the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. Assist guests during arrival and departure, register guests, and provide information on local attractions.

The role emphasizes courteous communication, accurate data entry, and adherence to brand standards. Responsibilities include handling payments, resolving issues, and maintaining a welcoming environment during high hotel activity.

Qualifications

• Hotel experience preferred.
• Strong verbal and written communication skills.
• Ability to input and retrieve information in a computerized system.

Responsibilities

• Greet guests warmly and provide a sincere welcome.
• Complete registration by inputting guest data and room details.
• Process payments, post charges, and balance house accounts.
• Resolve guest concerns and complaints professionally and promptly.

Skills

Hotel experience

Customer service

Cash handling

Calculator skills

Communication skills

Tools

Computer systems

Job description

HEI Hotels & Resorts seeks a Guest Service Agent for the Marriott Virginia Beach Oceanfront Resort on the Virginia Beach boardwalk. Assist guests during arrival and departure, register guests, and provide information on local attractions.

The role emphasizes courteous communication, accurate data entry, and adherence to brand standards. Responsibilities include handling payments, resolving issues, and maintaining a welcoming environment during high hotel activity.