On-Site Front Office Leader - Guest Experience

CoralTree Hospitality Group; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

Galleria Park Hotel in San Francisco seeks an inspiring Director of Front Office to lead Front Desk, Night Audit, and Bell/Valet teams, delivering warm, personalized hospitality aligned with CoralTree standards.

The role requires hands-on leadership on site, coaching and developing staff, and partnering across Sales, Reservations, Revenue Management, and Finance to optimize guest experience and hotel performance.

Qualifications

• 5+ years in hotel front office leadership
• Proven ability to manage front desk, night audit, and bell/valet
• Strong budget, payroll, and revenue-management understanding

Responsibilities

• Lead Front Desk, Night Audit, and Bell/Valet operations.
• Develop staffing, training, and performance programs.
• Collaborate with Sales, Revenue, Finance and People Services.
• Maintain guest satisfaction and service standards.

Skills

Front Office

People Leadership

Guest Service

Budgeting

HMS

Excel

Operations

Education

Hospitality Degree

Tools

HMS

Reservations System

Job description

Galleria Park Hotel in San Francisco seeks an inspiring Director of Front Office to lead Front Desk, Night Audit, and Bell/Valet teams, delivering warm, personalized hospitality aligned with CoralTree standards.

The role requires hands-on leadership on site, coaching and developing staff, and partnering across Sales, Reservations, Revenue Management, and Finance to optimize guest experience and hotel performance.