Resident Services Front Desk Coordinator

Housing Hub; Fort Snelling Unorganized Territory (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Housing Hub in Saint Paul, Minnesota, is seeking a Front Desk Office Administrator to welcome residents, applicants, vendors, and visitors. You will answer phones, greet guests, direct inquiries, and support daily office operations with strong organization and a service-oriented mindset.

As the first point of contact, you’ll handle mail, keys, records, and coordination of resident requests, while maintaining a friendly and professional environment in a busy property management setting.

Qualifications

• Previous administrative, receptionist, customer service, or office experience preferred; entry-level candidates are encouraged to apply.
• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.
• Comfortable interacting with a wide variety of people in a professional and courteous manner.
• Ability to work independently while also functioning effectively as part of a team.
• Basic computer and office technology skills.
• Previous knowledge or experience in property management is preferred but not required.
• Dependable and flexible, with the ability to work scheduled weekends and holidays when necessary for key return days or other essential office operations.

Responsibilities

• Greet residents, applicants, vendors, and visitors in a professional and welcoming manner.
• Answer incoming phone calls, respond to basic questions, and direct inquiries to the appropriate team member.
• Manage and maintain office keys, including tracking key distribution and returns.
• Be present and available for scheduled key return days, including weekends and holidays when required.
• Process, organize, and maintain files and office records.
• Manage incoming and outgoing mail and distribute mail to the appropriate team members.
• Assist with parking permits and related resident requests.
• Manage rentable office/property items and maintain accurate records of rentals, returns, and availability.
• Place and track office supply and other office‑related orders.
• Track maintenance technicians' time and assist with related administrative records.
• Assist with various administrative projects and tasks as assigned.
• Help maintain an organized, clean, and efficient front office and reception area.
• Provide general administrative support to the Housing Hub team.
• Assist with coordinating office operations and ensuring tasks are completed in a timely manner.
• Maintain a professional, helpful, and service-oriented attitude when interacting with residents, coworkers, vendors, and the public.

Tools

Office software

Job description

Housing Hub in Saint Paul, Minnesota, is seeking a Front Desk Office Administrator to welcome residents, applicants, vendors, and visitors. You will answer phones, greet guests, direct inquiries, and support daily office operations with strong organization and a service-oriented mindset.

As the first point of contact, you’ll handle mail, keys, records, and coordination of resident requests, while maintaining a friendly and professional environment in a busy property management setting.