On-Site Front Desk & Patient Concierge

Paycom; Woodbridge, Stafford (VA, VA); On-site; USD 32,000 - 42,000; Full time

Job summary

CadENT Potomac Woodbridge is seeking an experienced Front Desk Receptionist to be the first point of contact for patients, managing check-ins, scheduling, and front desk operations in a daytime on-site role.

You will greet patients, handle multi-line calls, verify IDs and insurance, collect payments, and maintain accurate records while ensuring a clean, organized reception area and compassionate patient service.

Qualifications

• High school diploma or GED required; prior experience preferred but not required.
• Strong communication, active listening, and time-management skills.
• Highly organized with attention to detail and ability to manage multiple priorities.
• Strong customer service skills with proficiency in MS Office and scheduling systems.

Responsibilities

• Greet and check in patients; ensure timely patient flow.
• Manage multiple phone lines and scheduling systems.
• Receive referrals and contact patients for scheduling.
• Provide patients with visit information, estimated charges, and required documentation.
• Verify patient ID and insurance; assist with forms and billing questions.
• Collect and record payments (copays, co-insurance, deductibles, and balances).
• Schedule, reschedule, and confirm appointments.
• Maintain accurate and up-to-date patient records and demographics.
• Keep reception and waiting areas clean, organized, and sanitized.
• Assist patients in distress and monitor waiting area for safety.
• Responsibilities may evolve, and additional duties may be assigned as needed.

Skills

Communication

Active listening

Time management

Education

High school diploma or GED

Tools

MS Office

Teams

Scheduling systems

Job description

CadENT Potomac Woodbridge is seeking an experienced Front Desk Receptionist to be the first point of contact for patients, managing check-ins, scheduling, and front desk operations in a daytime on-site role.

You will greet patients, handle multi-line calls, verify IDs and insurance, collect payments, and maintain accurate records while ensuring a clean, organized reception area and compassionate patient service.