On-Site Front Desk Agent – Guest Care & Dispatch

The Hotel at Avalon; San Ramon (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Vacation, Sick and Holiday programs

401(k) with matching

Hotel room discounts

ASPCA pet insurance

Job summary

Marriott San Ramon is seeking a Front Office Agent to provide exceptional guest service by handling calls, emails, and messages with accuracy and efficiency. You will coordinate with departments to address guest needs and ensure timely follow-up, while delivering a high level of professionalism in every interaction.

The role requires a High School diploma or GED and at least two years of customer-facing experience, with strong communication and computer skills.

Qualifications

• High School diploma or GED required.
• Two years of experience in a customer-facing role.
• Excellent verbal and written communication.
• Ability to use a computer system and input information accurately.

Responsibilities

• Answer external and internal calls, emails, and messages promptly.
• Provide professional, friendly, and engaging guest service.
• Transcribe and relay messages accurately; manage wake-up calls.
• Coordinate with other departments and dispatch services as needed.
• Handle guest requests and communicate clearly to guests.

Skills

Customer service

Communication

Patience

Data entry

Telephone etiquette

Education

High School diploma or GED

Tools

Computer literacy

Job description

Marriott San Ramon is seeking a Front Office Agent to provide exceptional guest service by handling calls, emails, and messages with accuracy and efficiency. You will coordinate with departments to address guest needs and ensure timely follow-up, while delivering a high level of professionalism in every interaction.

The role requires a High School diploma or GED and at least two years of customer-facing experience, with strong communication and computer skills.