Front Desk Agent

Hampton Inn; California; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Job summary

DHILLONCO Hotel Management is hiring a Front Desk Agent for the Hyatt in San Ramon, California. As the first point of contact, you will warmly greet guests, complete check-ins and check-outs, manage reservations, and provide local recommendations to ensure an exceptional stay.

You will handle billing inquiries, upsell hotel amenities, and coordinate with housekeeping and management to maintain a welcoming lobby and professional service throughout shifts.

Responsibilities

• Greet and welcome guests with a friendly, professional attitude.
• Perform guest check-ins and check-outs accurately and efficiently.
• Handle reservations, room assignments, guest requests, and billing inquiries.
• Answer incoming calls and assist guests with hotel information and local recommendations.
• Resolve guest concerns promptly and professionally to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Assist guests with reservations, room upgrades, and rate inquiries.
• Promote hotel amenities, services, and special offers.
• Identify opportunities to maximize room revenue through upselling.
• Ensure accurate payment processing, cash handling, and daily transaction records.
• Deliver exceptional hospitality while maintaining Hyatt brand service standards.
• Recognize and acknowledge World of Hyatt loyalty members.
• Promote guest loyalty program enrollment and participation.
• Respond to guest feedback and assist with service recovery.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.
• Complete assigned shift checklists and daily front desk reports.
• Maintain accurate guest records and reservation information.
• Follow hotel security, safety, and emergency procedures.
• Assist other departments as needed to ensure smooth hotel operations.
• Maintain reliable attendance, punctuality, and a professional appearance.

Job description

NOW HIRING: FRONT DESK AGENT

Hyatt | San Ramon, California

Company: DHILLONCO Hotel Management

Location: San Ramon, CA

Position: Front Desk Agent / Guest Service Representative

Job Type: Full-Time / Part-Time

Pay: $19.00–$21.00 per hour, based on experience

Join Our Hospitality Team!

DHILLONCO Hotel Management is seeking friendly, energetic, and guest-focused Front Desk Agents to join our Hyatt hotel team in San Ramon, California.

We are looking for individuals who enjoy working with people, take pride in delivering exceptional customer service, and thrive in a fast-paced hospitality environment.

As a Front Desk Agent, you will be the first point of contact for our guests and play an important role in creating a welcoming, professional, and memorable hotel experience.

Key Responsibilities

Guest Services & Front Desk Operations

• Greet and welcome guests with a friendly, professional attitude.
• Perform guest check-ins and check-outs accurately and efficiently.
• Handle reservations, room assignments, guest requests, and billing inquiries.
• Answer incoming calls and assist guests with hotel information and local recommendations.
• Resolve guest concerns promptly and professionally to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming front desk and lobby area.

Reservations & Revenue

• Assist guests with reservations, room upgrades, and rate inquiries.
• Promote hotel amenities, services, and special offers.
• Identify opportunities to maximize room revenue through upselling.
• Ensure accurate payment processing, cash handling, and daily transaction records.

Guest Satisfaction & Brand Standards

• Deliver exceptional hospitality while maintaining Hyatt brand service standards.
• Recognize and acknowledge World of Hyatt loyalty members.
• Promote guest loyalty program enrollment and participation.
• Respond to guest feedback and assist with service recovery.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.

Teamwork & Hotel Operations

• Complete assigned shift checklists and daily front desk reports.
• Maintain accurate guest records and reservation information.
• Follow hotel security, safety, and emergency procedures.
• Assist other departments as needed to ensure smooth hotel operations.
• Maintain reliable attendance, punctuality, and a professional appearance.

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Training & development