Hospitality Concierge & Guest Services Pro

HEI Hotels & Resorts; San Ramon (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health & wellness

401(k) with match

Travel benefits

Hotel room discounts

Job summary

San Ramon Marriott, part of HEI Hotels & Resorts, seeks an early-care dining and concierge associate to deliver outstanding guest service in a front-of-house role. You will greet guests, take and enter orders into the POS, and ensure timely service in a welcoming environment.

Responsibilities include assisting guests with reservations, dining arrangements, and local recommendations, while maintaining dining areas and staying informed about hotel services and events.

Qualifications

• High school diploma or equivalent required.
• One year experience in a public contact position.
• Hotel experience preferred.
• Clear and professional English communication skills.

Responsibilities

• Deliver friendly, professional service while greeting and assisting guests throughout their dining and hotel experience.
• Take accurate food and beverage orders, enter them into the POS system, and deliver orders promptly while ensuring guest satisfaction.
• Maintain clean and organize dining areas by clearing and resetting tables while keeping service stations stocked with necessary supplies.
• Provide concierge-style assistance by answering questions and helping guests arrange reservations for dining, entertainment, transportation, tours, and local activities.
• Offer directions and information regarding hotel facilities, services, and scheduled events.
• Assist guests with receiving mail, packages, and messages when needed.
• Maintain up-to-date knowledge of hotel services, promotions, and nearby attractions to better assist guests.
• Process guest checks accurately and comply with all company policies and applicable state and federal regulations, including alcohol service requirements.

Skills

Guest service

POS system

Concierge support

English communication

Teamwork

Education

High school diploma or equivalent

Job description

San Ramon Marriott, part of HEI Hotels & Resorts, seeks an early-care dining and concierge associate to deliver outstanding guest service in a front-of-house role. You will greet guests, take and enter orders into the POS, and ensure timely service in a welcoming environment.

Responsibilities include assisting guests with reservations, dining arrangements, and local recommendations, while maintaining dining areas and staying informed about hotel services and events.