Hotel Front Office Leader: Guest Experience & Team Growth

Hei Hotels Inc.; San Ramon (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

Paid time off

401(k) with matching

Hotel room discounts

Job summary

HEI Hotels & Resorts is seeking a Front Office Manager for the Marriott San Ramon in San Ramon, CA. This on-site leadership role emphasizes delivering exceptional guest service through staffing, training, and efficient front desk operations.

You will oversee guest check-in/out, monitor systems, collaborate with Sales and Food & Beverage, and drive guest satisfaction while controlling labor and expenses. Minimum 2 years front desk experience with leadership preferred; HS diploma required.

Qualifications

• Minimum of 2 years Front Desk experience, preferably in a leadership role.
• High School Diploma or equivalent required; Bachelor’s degree preferred.
• Proficient with PMS systems and handling cash/credit transactions.

Responsibilities

• Ensure efficient guest registration, checkout, and telephone service with brand standards.
• Implement company and franchise programs and prepare forecasts and budgets.
• Monitor front office systems and equipment for optimum performance.
• Track guest satisfaction and maximize use of guest response tracking.
• Control labor costs and manage expenses using labor management tools.
• Hire, train, develop, and evaluate staff; maintain clear communication and accountability.

Skills

Front desk leadership

Customer service

Team supervision

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Tools

PMS system

Cash handling

Job description

HEI Hotels & Resorts is seeking a Front Office Manager for the Marriott San Ramon in San Ramon, CA. This on-site leadership role emphasizes delivering exceptional guest service through staffing, training, and efficient front desk operations.

You will oversee guest check-in/out, monitor systems, collaborate with Sales and Food & Beverage, and drive guest satisfaction while controlling labor and expenses. Minimum 2 years front desk experience with leadership preferred; HS diploma required.