Guest Experience Front Desk Agent

HEI Hotels & Resorts; San Jose (CA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical & Dental

Vision

Vacation & Holidays

Pet insurance

401(k)

Hotel room discounts

Job summary

HEI Hotels & Resorts in San Ramon, CA invites you to join our team as a hotel front desk associate, welcoming guests with a warm, sincere greeting and ensuring smooth arrival and departure experiences. You will process registrations, provide local information, and coordinate with other hotel teams to fulfill guest requests.

The ideal candidate has a high school diploma, previous hotel experience is preferred, and you excel in friendly communication and accuracy with payments.

Qualifications

• High School Diploma or equivalent required, and college degree preferred.
• Hotel experience preferred.

Responsibilities

• Greet guests warmly and assist with arrival and departure.
• Register guests using the computer system and confirm details.
• Handle payments, cash, and post charges to accounts.
• Provide information on local attractions and hotel services.
• Resolve guest concerns with courtesy and professionalism.

Skills

Guest service

Communication

Registration

Cash handling

Multitasking

Education

High School Diploma or equivalent

Job description

HEI Hotels & Resorts in San Ramon, CA invites you to join our team as a hotel front desk associate, welcoming guests with a warm, sincere greeting and ensuring smooth arrival and departure experiences. You will process registrations, provide local information, and coordinate with other hotel teams to fulfill guest requests.

The ideal candidate has a high school diploma, previous hotel experience is preferred, and you excel in friendly communication and accuracy with payments.