Front Desk & Guest Services Pro — Bonus, Discounts & Training

Hampton Inn; California; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Training & development

Job summary

DHILLONCO Hotel Management is hiring a Front Desk Agent for the Hyatt in San Ramon, California. As the first point of contact, you will warmly greet guests, complete check-ins and check-outs, manage reservations, and provide local recommendations to ensure an exceptional stay.

You will handle billing inquiries, upsell hotel amenities, and coordinate with housekeeping and management to maintain a welcoming lobby and professional service throughout shifts.

Responsibilities

• Greet and welcome guests with a friendly, professional attitude.
• Perform guest check-ins and check-outs accurately and efficiently.
• Handle reservations, room assignments, guest requests, and billing inquiries.
• Answer incoming calls and assist guests with hotel information and local recommendations.
• Resolve guest concerns promptly and professionally to ensure guest satisfaction.
• Maintain a clean, organized, and welcoming front desk and lobby area.
• Assist guests with reservations, room upgrades, and rate inquiries.
• Promote hotel amenities, services, and special offers.
• Identify opportunities to maximize room revenue through upselling.
• Ensure accurate payment processing, cash handling, and daily transaction records.
• Deliver exceptional hospitality while maintaining Hyatt brand service standards.
• Recognize and acknowledge World of Hyatt loyalty members.
• Promote guest loyalty program enrollment and participation.
• Respond to guest feedback and assist with service recovery.
• Communicate effectively with housekeeping, maintenance, and management to ensure guest needs are met.
• Complete assigned shift checklists and daily front desk reports.
• Maintain accurate guest records and reservation information.
• Follow hotel security, safety, and emergency procedures.
• Assist other departments as needed to ensure smooth hotel operations.
• Maintain reliable attendance, punctuality, and a professional appearance.

Job description

DHILLONCO Hotel Management is hiring a Front Desk Agent for the Hyatt in San Ramon, California. As the first point of contact, you will warmly greet guests, complete check-ins and check-outs, manage reservations, and provide local recommendations to ensure an exceptional stay.

You will handle billing inquiries, upsell hotel amenities, and coordinate with housekeeping and management to maintain a welcoming lobby and professional service throughout shifts.