Short-Term School Tech Support Specialist

Sylvania; Alexandria (MN); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Sick leave per Earned Safe and Sick时间

Job summary

Sylvania in Minnesota Alexandria is seeking a Substitute Technology Support employee to provide short-term technology assistance when regular staff are absent. You will act as a point of contact for students, staff, and parents, helping resolve common hardware and software issues to keep teaching and operations on track.

Responsibilities include troubleshooting PC/Chromebook devices, supporting password resets, and creating and updating service tickets with clear notes.

Qualifications

• Strong knowledge of PC and Chromebook hardware and basic troubleshooting.
• Ability to explain technical steps clearly to people with different levels of technical experience.
• Ability to document work, manage several requests, and recognize when to escalate.
• Ability to follow established procedures for account access, data privacy, device handling, and safe work practices.
• Ability to work independently on routine tasks while collaborating with staff and technology team.

Responsibilities

• Provide responsive, courteous technical support to students, staff, and parents in person, by phone, or through the district service ticket system.
• Troubleshoot common PC, Chromebook, peripheral, application, and connectivity issues; perform approved basic fixes and escalate issues that require additional access or expertise.
• Assist authorized users with password resets and account access in accordance with district identity verification and security procedures.
• Create, update, and resolve service tickets with clear notes about the issue, steps taken, and any follow-up needed.
• Coordinate with building technology staff to prioritize urgent classroom needs, share status updates, and hand off unresolved work at the end of an assignment.
• Handle district devices, accounts, and student or staff information responsibly and follow applicable district procedures.

Skills

Troubleshooting

Communication

Documentation

Security procedures

Independent work

Tools

PC hardware

Chromebook hardware

Job description

Sylvania in Minnesota Alexandria is seeking a Substitute Technology Support employee to provide short-term technology assistance when regular staff are absent. You will act as a point of contact for students, staff, and parents, helping resolve common hardware and software issues to keep teaching and operations on track.

Responsibilities include troubleshooting PC/Chromebook devices, supporting password resets, and creating and updating service tickets with clear notes.