On-Site Field Tech – End-User Support & On-Call

HCL Technologies Limited; Village of Williamsville (NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee Assistance Program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an on-site Field Support Services/Desktop Support professional in the United States (New York – Williamsville area). The role requires 2+ years of experience in field or desktop support and involves installation, troubleshooting, and end-user assistance for workstations and devices.

Responsibilities include preventive/corrective maintenance, asset and inventory management, and documenting service activity.

Qualifications

• Minimum 2+ years in field or desktop support.
• On-site position in New York state.
• Experience with asset management and documentation.

Responsibilities

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation

Skills

On-site support

Desktop troubleshooting

End-user support

Asset management

Job description

HCL Technologies Limited is seeking an on-site Field Support Services/Desktop Support professional in the United States (New York – Williamsville area). The role requires 2+ years of experience in field or desktop support and involves installation, troubleshooting, and end-user assistance for workstations and devices.

Responsibilities include preventive/corrective maintenance, asset and inventory management, and documenting service activity.