On-Site Field Service Technician & End-User Support

HCL Technologies Limited; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

AD&D Insurance

Disability Insurance

Employee Assistance Program

401(k) Plan

Paid Time Off

Paid Holidays

Job summary

HCL Technologies Limited is seeking a field/desktop support professional for an all on-site role in Charlotte, NC. The candidate will provide on-site installation, troubleshooting, and end-user support for workstations and devices, while maintaining documentation and asset inventory.

The role requires at least 2+ years of Field Support/Desktop Support experience, with on-call rotation. Benefits include a range of insurance options, a 401(k) plan, PTO and holidays, and other company policies.

Qualifications

• 2+ years of Field Support Services / Desktop Support experience.

Responsibilities

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation
• This is a fully on-site position

Skills

On-site technical support

Troubleshooting workstations

End-user support

Job description

HCL Technologies Limited is seeking a field/desktop support professional for an all on-site role in Charlotte, NC. The candidate will provide on-site installation, troubleshooting, and end-user support for workstations and devices, while maintaining documentation and asset inventory.

The role requires at least 2+ years of Field Support/Desktop Support experience, with on-call rotation. Benefits include a range of insurance options, a 401(k) plan, PTO and holidays, and other company policies.