Field Service Technician: End-User & On-Site IT Support

HCL Technologies Limited; Waco (TX); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Pharmacy benefits

Life insurance

Disability insurance

Employee assistance program

401(k) retirement plan

PTO 10 days per year

Paid holidays

Job summary

HCL Technologies Limited is seeking a Field Services/FSO Technician to provide deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and deliver on-site assistance to ensure uninterrupted workflows.

You will handle Windows and Mac environments, ServiceNow tickets, basic networking, and mobile device support while following ITIL processes and healthcare compliance standards.

Qualifications

• 2–3 years of deskside/field support experience
• Strong knowledge of Windows 10/11 and basic Mac support
• Experience with ServiceNow or similar ticketing systems
• Working knowledge of networking basics (TCP/IP, Wi-Fi, VPN)
• Excellent troubleshooting and customer service skills
• Ability to work independently or as part of a team in clinical environments
• Ability to lift and move IT equipment as needed

Responsibilities

• Provide deskside and remote support for Windows and Apple laptops/desktops
• Troubleshoot and resolve issues related to Google Workspace / O365 / collaboration tools
• Perform device imaging, staging, deployment, and post-deployment validation
• Configure, support, and troubleshoot end-user devices and peripherals
• Support mobile devices (iOS/Android), enrollment, and basic MDM troubleshooting
• Diagnose and resolve hardware, OS, and application issues
• Manage tickets in ServiceNow or similar ITSM tool including updates and closure
• Follow ITIL processes for incident, request, and asset handling
• Assist with new-hire onboarding (accounts, devices, access coordination)
• Ensure accurate asset assignment and updates in the asset management system
• Perform asset tagging, inventory counts, and stockroom organization
• Coordinate depot/vendor repairs and warranty replacements
• Adhere to SLAs, security policies, and compliance standards required in healthcare
• Participate in rotational on-call and after-hours support when required

Skills

Windows 10/11

Mac support

Troubleshooting

Customer service

Independent worker

Team collaboration

Tools

ServiceNow

Ticketing systems

Job description

HCL Technologies Limited is seeking a Field Services/FSO Technician to provide deskside and field support for clinicians and business users. You will deploy devices, resolve incidents, manage assets, and deliver on-site assistance to ensure uninterrupted workflows.

You will handle Windows and Mac environments, ServiceNow tickets, basic networking, and mobile device support while following ITIL processes and healthcare compliance standards.