On Site Field Svc Technician,-

Canon USA; Monee (IL); On-site; USD 26,174 - 34,440; Full time

Benefits offered by this job

Transportation allowance

Job summary

Canon USA is seeking a Field Service Technician to deliver exceptional service and elevated efficiency in the routine maintenance of Canon-supported products. The role requires reporting to management on product failures, performing field/on-site maintenance, and maintaining detailed service records.

The position involves 3.5-day work cycles with one weekend day, night shift differential, and a transportation allowance.

Qualifications

• High School diploma or equivalent.
• Basic understanding of internet environments.
• Ability to travel with valid driver's license.
• Capable of working in a 24/7 environment with shift work and on‑call rotations.
• Must obtain security and/or other clearances as required.
• Able to lift 50 pounds and be active more than 50 percent of the time.

Responsibilities

• Report product failure trends and serviceability issues with documentation.
• Provide efficient, responsive, and accurate field/on-site maintenance.
• Maintain Field Service Reports, Expense Reports, and Canon property.
• Demonstrate strong customer communication and satisfaction skills.
• Maintain performance of assigned machines and help achieve branch targets.

Skills

Travel readiness

Shift work

Education

High School diploma

Job description

If finding an effective fix and supporting customers with the highest level of service standards sounds appealing to you, Canon USA, a leader in technology, solutions, and services, wants to know your story. We’re actively seeking a Field Service Technician to deliver amazing experiences and elevated efficiency within the routine maintenance of Canon-supported products in accordance with Service and Parts Standards.

Work 3.5 days and off 3.5 days. All schedules have ½ day on Wednesdays. Every schedule has one weekend day. Bonuses paid on weekends. Shift differential for nights. Training will take place day hours however after training one needs to be flexible with hours—Sunday‑Wednesday or Wednesday‑Saturday.

Responsibilities

• Reporting to your manager product failure trends and serviceability issues with necessary supported documentation, ensuring accurate information and record keeping.
• Meeting customer demands by providing efficient, responsive, and accurate Field/Shop/on‑site maintenance.
• Properly maintaining all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcasing strong customer communication and satisfaction skills.
• Maintaining the performance of assigned machines.
• Facilitating performance at a level which helps to achieve the branch/district’s overall metric targets.

Qualifications

• Hold a High School diploma or equivalent experience.
• Possess a basic understanding of internet environments and the ability to successfully complete the 120‑day introductory period and the PDIF (Printing and Digital Imaging Foundations) new‑hire class.
• Ability to travel (valid driver's license and acceptable driving record necessary).
• Capable of functioning in a 24/7 environment, while performing shift work and on‑call rotations.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises.
• Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Salary & Benefits

Base salary range: $19.00–25.49 hourly. This role is eligible for a transportation allowance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.