Field Service Technician

HCLTech; Village of Williamsville (NY); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability insurance

Employee Assistance Program

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCL Technologies Limited is seeking an on-site Field Support Services/Desktop Support professional in the United States (New York – Williamsville area). The role requires 2+ years of experience in field or desktop support and involves installation, troubleshooting, and end-user assistance for workstations and devices.

Responsibilities include preventive/corrective maintenance, asset and inventory management, and documenting service activity.

Qualifications

• Minimum 2+ years in field or desktop support.
• On-site position in New York state.
• Experience with asset management and documentation.

Responsibilities

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation

Skills

On-site support

Desktop troubleshooting

End-user support

Asset management

Job description

Minimum Experience: 2+ years of Field Support Services / Desktop Support experience

Key Responsibilities:

• Provide on-site technical support, installation, and troubleshooting for workstations and other end-user devices
• Perform preventive and corrective maintenance
• Provide end-user support and maintain service documentation
• Manage assets, tools, and inventory
• Collaborate with support teams to resolve end-user issues
• Participate in the FSO on-call rotation

This is a fully on-site position

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.