On-Site Fertility Patient Navigator & Care Coordinator

Pinnacle Fertility; Chicago (IL); On-site; USD 68,770,000 - 74,501,000; Full time

Job summary

Pinnacle Fertility in Chicago, IL is seeking a Patient Navigator to guide fertility patients through treatment plans and coordinate care. This full-time, on-site role supports a multidisciplinary team and requires strong communication and EMR proficiency.

We expect a high school diploma (Bachelor’s preferred) and at least 2 years in a clinical healthcare setting with patient navigation or case management experience. Bilingual skills are a plus.

Qualifications

• Education: High school diploma required; bachelor’s degree preferred.
• Minimum 2 years in a clinical healthcare setting with patient care coordination, navigation, or case management.
• Strong communication, organizational and problem-solving skills; proficiency with EMR; bilingual is a plus.

Responsibilities

• Serve as primary contact for patients, guiding treatment plans and providing education on procedures and follow-up care.
• Coordinate and schedule appointments, tests, and referrals to ensure smooth care.
• Assist with understanding medical care, insurance coverage, and financial resources.
• Communicate with healthcare providers and administrative teams to ensure seamless care coordination.
• Maintain up-to-date patient records in the EMR system.
• Provide emotional support and resources to patients and families.

Skills

Healthcare systems

Insurance processes

Patient advocacy

Communication

Organization

Problem solving

EMR proficiency

Bilingual

Education

Highschool Diploma

Bachelor’s degree preferred

Job description

Pinnacle Fertility in Chicago, IL is seeking a Patient Navigator to guide fertility patients through treatment plans and coordinate care. This full-time, on-site role supports a multidisciplinary team and requires strong communication and EMR proficiency.

We expect a high school diploma (Bachelor’s preferred) and at least 2 years in a clinical healthcare setting with patient navigation or case management experience. Bilingual skills are a plus.