Fertility Patient Navigator & Care Coordinator

Pinnacle Fertility; Seattle (WA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare coverage

Dental & Vision insurance

PTO

Holidays

Retirement plan

Job summary

Pinnacle Fertility in Seattle, WA is seeking a Patient Navigator to guide patients through their fertility journey and coordinate care with a multidisciplinary team. This full-time role operates Monday–Friday, 7:30 AM–4:30 PM, providing education on procedures, coordinating appointments, and offering emotional support to patients and families on the path to parenthood.

The ideal candidate will have a high school diploma (Bachelor’s preferred) and at least two years in a healthcare

Qualifications

• High school diploma required; Bachelor’s degree in healthcare, social work, or related field preferred.
• Certified Medical Assistant Certification (CMA) preferred.
• Minimum of 2 years in customer service, patient navigation, case management, or related healthcare role.

Responsibilities

• Serve as the primary point of contact for patients, guiding them through treatment plans and providing education on procedures, testing, and follow-up care.
• Coordinate and schedule patient appointments, tests, and referrals.
• Communicate with healthcare providers, clinical staff, and administrative teams to ensure seamless patient care coordination.
• Oversee treatment coordination between departments for individual patient care plans.
• Maintain accurate patient records in the EMR system.
• Provide emotional support and resources to patients and families.

Skills

Healthcare systems

Insurance processes

Patient advocacy

Communication

Organization

Problem-solving

EMR proficiency

Healthcare software

Empathy

Bilingual (plus)

Education

High school diploma

Bachelor’s (preferred)

CMA certification (preferred)

Tools

EMR systems

Healthcare software

Job description

Pinnacle Fertility in Seattle, WA is seeking a Patient Navigator to guide patients through their fertility journey and coordinate care with a multidisciplinary team. This full-time role operates Monday–Friday, 7:30 AM–4:30 PM, providing education on procedures, coordinating appointments, and offering emotional support to patients and families on the path to parenthood.

The ideal candidate will have a high school diploma (Bachelor’s preferred) and at least two years in a healthcare