On-Site Facility Services Coordinator

VetJobs; Baltimore (MD); On-site; USD 42,000 - 52,000; Full time

Job summary

VetJobs is seeking a detail-oriented Facilities Services Coordinator for an on-site role in Baltimore, MD. The position emphasizes strong customer-service skills, efficient handling of inquiries, and coordination of building services.

You will act as the primary contact for visitors, manage room bookings, assist the site management team, and support mail, deliveries, and access control. This role requires professionalism and the ability to adapt quickly to changing needs.

Qualifications

• Strong customer service background and experience in a call-center or service-center environment.
• Demonstrated understanding of customer service principles and stakeholder communication.
• Professional telephone manner with clear client outcomes and empathy.
• Experience working with internal and external stakeholders at varying levels of an organization.
• Proficiency with Word, Excel, Outlook and general computer skills.

Responsibilities

• Meet and greet clients and visitors.
• Act as the first point of contact for phone inquiries and room bookings.
• Assist site management by coordinating client requests and postings in the internal system.
• Support visitor/contractor escorts and supervise as required.
• Handle mail and courier distributions and inventory of consumables.
• Support room configurations and catering provisions for meetings.
• Perform administrative duties, invoicing, and data entry.
• Manage work orders and maintain distribution lists.

Skills

Customer service

Telephone etiquette

Attention to detail

Data entry

Problem solving

Education

High School / GED

Tools

Word

Excel

Outlook

Internet access

Job description

VetJobs is seeking a detail-oriented Facilities Services Coordinator for an on-site role in Baltimore, MD. The position emphasizes strong customer-service skills, efficient handling of inquiries, and coordination of building services.

You will act as the primary contact for visitors, manage room bookings, assist the site management team, and support mail, deliveries, and access control. This role requires professionalism and the ability to adapt quickly to changing needs.